Payment methods
- Bank transfer
- PayPal
- PayPal installment payment
- Apple Pay
- Google Pay
- Instant bank transfer via KLARNA
- Installment payment via KLARNA
- Purchase on account via KLARNA
- Visa
- Mastercard
- American Express
Customer service
We are here for you! Completely individual and personal - from dog lovers for dog lovers.
You can reach us through the following channels
- Chat
- Phone
Opening hours
You can find our current opening hours here: https://dogsmopolitan.de/pages/stores-offnungszeiten
You can find our shop in the capital of North Rhine-Westphalia, Düsseldorf, in the district of Oberkassel. You can also find DOGSMOPOLITAN on the most beautiful beach in the Netherlands - in Domburg. We have provided our Holland special for you here with all the tips for a perfect holiday with your dog www.hollandmithund.com
Our dog shop is arguably unique throughout the Lower Rhine region and in Holland. We want both you and your four-legged friend to feel at home with us. Browsing, sniffing, and laughing are explicitly encouraged – we also offer delicious coffee, treats, and a friendly chat!
At DOGSMOPOLITAN, you won't find anything available in large chains. Instead: Many different trendy labels from all over the world – whether from the USA, England, Australia, the Netherlands, and especially from small manufacturers in Germany that produce authentic products without a lot of bells and whistles – and all with a lot of love for dogs.
In addition, you will find: BARF shop: BARF from species-appropriate animal husbandry. The Dogsmopolitan snack bar for a mixed bag of chew treats for your darling. Cool, individual toys. Chic leashes & collars. Heavenly beds & pillows. Really good grooming products. And of course: healthy dog food (wet and dry)
Of course! Let us know your wishes and plans, and we will put together a private shopping tour with personal consultation for you after closing time. Treat yourself to our private shopping offer alone or with friends/small groups, such as your dog training group. You will get to know the history of DOGSMOPOLITAN and perhaps discover a thing or two you hadn’t noticed before.
Simply send us an email at hallo@dogsmopolitan or call us at 0211 / 43637473. We would be happy to offer you the opportunity for an individual consultation after business hours.
We are also happy to guide you through our range of products virtually. Book a free private shopping appointment now so that we can take a virtual tour of the Dogsmopolitan store together via FaceTime or WhatsApp.
We can discuss your questions and wishes directly, offering you the opportunity to shop with us from the comfort of your own home.
Shipping
We deliver to:
- Germany
- Austria
- Switzerland
- Netherlands
- Belgium
- Luxembourg
Your country is not listed? Send us a message at hallo@dogsmopolitan.de
Attention:
For orders to a non-EU country (e.g., Switzerland), customs duties & import taxes apply, which must be borne by the customer. These are not displayed during the checkout process but must be paid directly to the shipping service provider upon parcel delivery.
Furthermore, due to ongoing customs issues & the significant additional effort involved in shipping to a non-EU country, we have decided not to refund the German VAT, even if customs documents can be provided.
For deliveries within Germany, we charge a flat rate of €4.95 per order. For orders of €75.00 or more, shipping within Germany is free of charge.
Special information for international shipping:
For international deliveries, customs duties, taxes, and fees may apply that are not included in the total price shown. Due to the size and weight of the Hyggebed, international shipping costs are higher when ordering one. Shipping costs for your country will be clearly displayed again in the shopping cart after you enter your address.
International shipping costs:
- Austria €9.99
- Switzerland €19.99
- Netherlands €6.99
- Belgium €9.99
- Luxembourg €9.99
Return
Please use the Dogsmopolitan returns portal for all returns. Here, you can easily process your return online using your order number and email address and book your return label. You can access the returns portal herehttps://dogsmopolitan.de/apps/returns