Returns

After receiving your order, you have 14 days to decide at your leisure whether you would like to keep your items.

Important: the item must be returned to us in its original packaging. Labels attached to the products must not be removed. For used items, we reserve the right to withhold part of the refund amount.

Please note that food, snacks and hygiene products cannot be returned.

For the Hyggebed, our 100-night trial applies in addition to your statutory right of withdrawal. As the Hyggebed is big and heavy, it cannot be returned via the returns portal. You arrange the return yourself, usually by freight forwarder. Please get in touch with us beforehand so we can give you the return address.

You bear the costs of the return shipment yourself.

NO PRINTER NECESSARY - IT'S THAT EASY

1. Register your return

Use the Dogsmopolitan returns portal for returns. Here you can easily process your return online using your order number and email address and book your return label.

2. Pack items securely

Please send the goods back in their original packaging and in a suitable shipping box.

3. Send your parcel

You will receive a QR code, which you can scan with your smartphone at a DHL Packstation or show at a DHL parcel shop. Of course, you can also print your return label the traditional way and stick it on your parcel.

4. Refund

As soon as your return has reached us, it will be checked. If everything is OK, the purchase amount for the returned items will be refunded within 5 working days using the payment method you used.

Returns from other countries

Please send your return to:

Dogsmopolitan Warehouse
Rudolfstraße 43
40549 Düsseldorf