After receiving the goods, you have 14 days to decide whether you want to keep your items. Important: The item must be returned to us in its original packaging .
Labels attached to the products must not be removed. For used items, we reserve the right to retain part of the refund amount.
Please note that food, snacks and hygiene products cannot be exchanged. Items from Zeeland Dog and the Hyggebed are also excluded from exchange, as they are custom-made and require many hours of craftsmanship.
You will be responsible for the return shipping costs.
THAT'S HOW IT WORKS
1. Fill out the form
Please fill out the return slip included in your shipment. If you no longer have the return slip to hand, you can download it here.
Important: Please provide your order number so that we can assign your return. Without the order number, the return cannot be assigned and no refund can be made.
2. Pack items securely
3. Send package
Please send your package insured to our return address:
Dogsmopolitan Warehouse
Rudolfstrasse 43
40549 Dusseldorf
